01
Unlimited helpdesk
Phone, email and remote support from engineers in Birmingham — not a call-centre script. Real names, real accountability.
Managed IT support on a flat monthly fee.
Your entire IT department, on subscription: unlimited helpdesk, 24/7 monitoring, Microsoft 365 administration and board-level advice — for a predictable monthly cost that scales with headcount, not with how often things break.
01 Overview
The honest version.
Break-fix IT rewards the wrong thing: the more your systems fail, the more your supplier earns. Our managed IT support flips that. You pay one fixed monthly fee per user, so it's in our interest — as much as yours — that everything simply works.
From our Birmingham base we support organisations across the UK, acting either as your complete outsourced IT department or as extra arms and brains alongside your in-house team. Every plan includes proactive monitoring, patching, documentation and a named point of contact who actually knows your setup.
02 What's included
Everything in the plan. Nothing hidden.
02
24/7 proactive monitoring
We watch servers, endpoints and backups around the clock and fix most issues before you've noticed them.
03
Microsoft 365 management
Licensing, security baselines, mailbox and Teams administration — tuned, patched and right-sized every month.
04
Starters & leavers
New hire on Monday? Kit ordered, accounts created, permissions set. Leavers locked out the hour they go.
05
Documentation & audits
Your network, licences and assets documented and reviewed — so knowledge lives with you, not in someone's head.
06
vCIO & roadmap reviews
Quarterly strategy sessions that turn IT from a cost line into a plan: budgets, risks and upgrades mapped ahead.
03 The subscription
Repeatable by design. Predictable by contract.
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Priced per user, per month
One flat fee covers each person's devices, support and monitoring. Headcount changes? Your bill changes with it — nothing else to negotiate.
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No long lock-ins
Rolling terms and a painless off-boarding promise. We keep your business by being good, not by holding your data hostage.
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Reviewed every quarter
A standing review keeps the plan honest: what broke, what we prevented, what to budget for next.
04 FAQ
Questions, answered.
Can you work alongside our existing IT person or team?
Yes — co-managed IT is one of our most common arrangements. Your team keeps the day-to-day knowledge; we add 24/7 monitoring, escalation depth, tooling and cover for holidays and leavers.
What's actually included in the monthly fee?
Helpdesk support, proactive monitoring and patching, Microsoft 365 administration, security baselines, asset and licence documentation, and quarterly strategy reviews. Projects such as office moves or migrations are scoped separately, so your subscription never hides surprise costs.
How fast do you respond?
Response and resolution targets are agreed in your service level agreement and reported against every quarter. Critical, business-down issues jump every queue — and because we monitor proactively, many never reach you at all.
Are we tied into a long contract?
No. Plans run on rolling terms. If you ever leave, we hand over documentation, credentials and licences in good order — that promise is written into the agreement.
Ready when you are
Tell us what's slowing you down.
A fifteen-minute call is usually all it takes to scope a plan and a price. No pitch decks, no pressure.